Customer Service
Return Policy
Do you accept returns?
We accept returns for a full refund (less shipping charges) within 60 days of your purchase with a copy of the original receipt. Merchandise must be unused, unworn, unwashed and in new condition with original tags.
What is the process for returns?
When the return is received and inspected, we will notify you that we have received your returned item and the approval or rejection status of your refund. Upon approval, your refund will be processed, and only your method of original payment will be refunded. This is a fraud prevention measure to protect you. Please note that refunds may take 60 days to appear on your monthly statement even though we processed them much earlier.
HOW DO I RETURN AN ITEM?
Please contact us by email or phone to let us know why you want to return an item. We will then instruct you on the best way to move forward with your return.
DO I HAVE TO PAY ANYTHING TO RETURN MY ITEMS?
Yes, you are responsible for the cost of shipping any returned items.
Shipping
How much is shipping in Canada?
All orders under $100.00 will ship for a flat rate of $9.99. Orders over $100.00 will ship for free.
Do You Ship Internationally?
We currently ship across Canada, the United States and Internationally.
Shipping is all flat rate depending on where the order is being shipped to. Orders in Canada under $99 cost $9.99. Orders in Canada over $100 are free.
Orders to the USA that are under 1.5 KG cost $20 CAD. Orders to the United States that are over 1.5 KG cost $29.90 CAD.
Shipping is all flat rate depending on where the order is being shipped to. Orders in Canada under $99 cost $9.99. Orders in Canada over $100 are free.
Orders to the USA that are under 1.5 KG cost $20 CAD. Orders to the United States that are over 1.5 KG cost $29.90 CAD.
WHAT SHIPPING METHODS ARE AVAILABLE?
We ship via Canada Post and UPS.
Payment
WHAT PAYMENT METHODS ARE ACCEPTED?
Payment can be made via credit card, shop pay, google pay, apple pay, interac and paypal.
Shopping
HOW DO I PLACE AN ORDER?
Orders are place through the website, in person or by phone.