FREE SHIPPING on orders over $100

Customer Service

Return Policy

Do you accept returns?

We accept returns for a full refund (less shipping charges) within 60 days of your purchase with a copy of the original receipt. Merchandise must be unused, unworn, unwashed and in new condition with original tags.

What is the process for returns?

When the return is received and inspected, we will notify you that we have received your returned item and the approval or rejection status of your refund. Upon approval, your refund will be processed, and only your method of original payment will be refunded. This is a fraud prevention measure to protect you. Please note that refunds may take 60 days to appear on your monthly statement even though we processed them much earlier.

Where should returns be sent?

Please send all returns and exchanges to:
Big Bear Canada
66 Main Street, E
Huntsville, ON, P1H 2C7

Shipping

How much is shipping in Canada?

All orders under $100.00 will ship for a flat rate of $9.99. Orders over $100.00 will ship for free.

Do You Ship Internationally?

Yes, all international orders will ship for a flat rate of $20.00

All packages are shipped via Canada Post, Big Bear Canada is not responsible for lost or stolen packages or items damaged during shipping.

Please Note:We will get Online Orders shipped as quickly as possible but please remember there will be shipping delays due to the volume of Orders and due to COVID-19 precautions in place in our building and with Canada Post.

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